This Refund Policy explains how Get Auction List (“Company,” “we,” “us”) handles refunds, cancellations, and billing disputes for paid subscriptions or other fee-based offerings (collectively, “Paid Services”). This Policy is part of our Terms of Service; capitalized terms not defined here have the meanings given in the Terms.
1. Digital services
Paid Services are primarily delivered online and may include immediate access to software features, databases, and AI-assisted tools. By purchasing, you acknowledge that digital delivery begins when access is granted and that statutory withdrawal rights may be limited where permitted by law once performance has begun with your consent.
2. Subscription cycles
Subscriptions renew automatically on the billing interval you select (e.g., monthly or annual) unless canceled before the renewal date through the account tools we provide or as otherwise instructed at checkout. Renewal charges are non-refundable except as stated in this Policy or required by law.
3. Refund eligibility (voluntary)
Unless otherwise required by law or expressly stated at checkout, voluntary refunds for Paid Services are offered only as follows:
- Initial purchase satisfaction window: If you are a new paying subscriber and you contact us within seven (7) calendar days of your first payment for a Paid Service, you may request a full refund of that first payment if you have not materially violated our Terms (including acceptable use) and you have not previously received a refund for the same product tier.
- Billing errors: If you believe you were charged incorrectly (duplicate charge, wrong amount, subscription renewed after timely cancellation per our records), contact us promptly; we will investigate and correct qualifying errors by refund or credit.
- Required by payment network or law: If a payment rule or applicable law mandates a refund or charge reversal process, we will comply.
Except as above, payments are non-refundable, including for partial billing periods, unused time, unused alerts, migrations, or dissatisfaction after the satisfaction window. Annual plans: unless otherwise stated at purchase, annual fees are billed upfront and are generally non-refundable after the satisfaction window; prorated refunds may be granted at our sole discretion where customer support deems appropriate (for example, prolonged verified outages attributable solely to us).
4. How to request a refund
Submit a request through our Contact page or billing support channel listed in your receipt. Include the account email, date of charge, amount, and reason. We may require identity verification.
5. Processing time and method
Approved refunds are processed to the original payment method when possible. Timing depends on banks and card networks; typical processing may take several business days after approval.
6. Chargebacks and payment disputes
If you initiate a chargeback or payment dispute, we may suspend your account pending resolution. We ask that you contact us first so we can resolve legitimate billing issues. Abuse of chargeback processes may result in termination and collection of fees we incur.
7. Promotions, coupons, and free trials
Promotional pricing, coupons, credits, or free trials are governed by the terms displayed at offer acceptance. Unless stated otherwise, promotional credits are non-transferable and have no cash value; unused credits may expire.
8. Changes to fees or this Policy
We may change fees or update this Refund Policy. Fee changes apply as stated at checkout or as required by law. Policy updates will be posted with a revised “Last updated” date.
9. Contact
Billing and refund questions: use Contact or billing@[YOUR-DOMAIN].